Invoices and support

Where to find your invoices, what to do when payment does not go through, and how to reach the team.

Your invoices

In Settings, “Subscription & billing”, “Transaction history” lists each invoice with its state: “Paid”, “Due”, “Void” or “Unpaid”. “Billing details” and “Payment methods” are in the same place. Only the owner has access.

Refunds

You can cancel at any time from your billing settings. Under the terms of use, the cancellation takes effect at the end of the current period, with no prorated refund, except for applicable consumer rights. For a question about a charge, write to support.

Billing page problems

“Payment couldn’t open”

Try again in a moment. If the message comes back, write to support.

“The payment didn’t go through”

“Payment cancelled: nothing was charged.” Choose your plan again to continue.

“Payment needed”

The last payment did not go through. Update your card in “Payment methods”.

“A subscription is already running”

Change plan or billing from the “Subscription & billing” page, or manage the payment in “Manage my subscription”.

“Only the establishment’s owner can manage payment”

Ask the establishment’s owner to handle it.

Closing your account

In Settings, “My account”, “Delete my account” disconnects your networks, cancels your scheduled posts right away and erases your data after 30 days. If you share an establishment, transfer or delete it first. You confirm with your password or a link received by email, and “Keep my account” remains possible for 30 days.

Canceling the subscription is not closing the account: see Downgrades and cancellation.

Getting help