SubscriptionManaging your subscription
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Subscription

Managing your subscription

Change plan, change billing period, cancel and find your invoices: it all happens in Settings, Subscription & billing.

Where: Settings, “Subscription & billing”.

Changing plan

Choose the new plan in “Change plan” (for example “Upgrade to Autopilot”, or “Go back to Starter”). A confirmation window, “Switch to …?”, says when the change applies.

  • Right away (“Applies right away”): the new period is charged right away, and the unused time of the current period is credited to you.
  • At renewal (“Takes effect on …, at renewal”): until then, nothing changes. A planned change is canceled with “Cancel the planned change”.
  • Business is built on quote: “Talk to our team”.

Switching from monthly to yearly

The mechanism is the same. Choose “Switch to monthly billing”, “Switch to quarterly billing” or “Switch to yearly billing”: the “Switch to … billing?” window says whether the change is immediate or at renewal. A longer billing period must be confirmed before it is charged.

Payment method and invoices

On the same page:

  • “Transaction history”: each invoice with its state, “Paid”, “Due”, “Void” or “Unpaid”.
  • “Billing details”: billing email, name, address, tax ID, with “Edit”.
  • “Payment methods”: your card, “Default” or “Expired”, and “Add a payment method”.
  • “Manage my subscription” opens the payment provider’s secure portal.

Canceling

In “Cancel plan”, click “Cancel plan”, then “Continue to cancellation”: the cancellation is confirmed on the payment provider’s secure page. “Keep my plan” closes the window without changing anything.

You keep your plan, with all its features, until the end of the period already paid. The subscription then moves to “Ending soon”, with the end date.

When the subscription ends

At the end of the paid period, the subscription is “Ended”: you have the Starter rights. To take a plan again, choose one from this page. See Downgrades and cancellation.

Subscription taken on mobile

A subscription taken in the App Store or Google Play is billed by the store: manage it from the store’s subscription sheet.

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